Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.
Role Purpose/Business Unit:

• To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate documents and ensuring stakeholder approval.
• Forging strong relationships with multiple stakeholders across the division and associated business teams, which enable the implementation of Data governance controls across the various business and technology domains. Identifying quality issues regarding data and making recommendations on how to correct.
• To provide support within the system development life cycle of a Data Governance asset that could vary from providing subject-matter expertise; onboarding and profiling of technical data assets; maintaining of custom business assets; documenting quality rules; post-deployment support; and/or being business/technical liaisons.

Your responsibilities will include:

• To perform business analysis by working with the business to complete Data Governance domain templates or working with technology to compile accurate URS / FDS documents and ensuring stakeholder approval.
• Supporting the Data Owners and Stewards in identifying and defining the core business domains and attributes, including glossary.
• To provide technical input into the system definition and design document.
• To investigate current industry trends and standards in terms of technologies deployed and incorporate this into the business requirements.
• To ensure that all relevant test cases for a specific software release are completed in accordance with the defined rollout plan in terms of timing.
• To act as technical liaison between the business users and developers.
• To foster relationships with the users by having regular formal user sessions and ensuring that all relevant stakeholders are informed of technical developments.
• To fulfil the role of technical liaison between the business users and the developers, ensuring that both parties understand the technical and business impact of changes.
• To ensure that all project documents are completed in terms of the documented DDM process, and approved by all relevant parties.
• To ensure that all relevant documents are readily available and complete.
• To maintain industry best practices within the Applications environment.
• To ensure that all configured business processes are documented and maintained.
• To manage the end-to-end delivery of projects / Data Governance assessments according to agreed processes and methodologies.
• To provide support within the system development life cycle of a project / initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons.
• Facilitate JAD and information gathering sessions
• Design process documents of the data flows and associated business processes.
• Onboarding of technical assets and configuration of data quality rules in the metadata tool

The ideal candidate for this role will have:

• Matric or equivalent (essential)
• 3-year diploma/degree, (IT / Business / engineering) (essential)
• Abinitio Express IT for Data Quality and Business processes (essential)
• Strong process design skills in a process design tool (essential)
• Certification of Competency in Business Analysis (CCBA) (desirable)
• Certified Business Analysis Professional (CBAP) (desirable)
• 3 - 5 years Business Analysis experience (essential)
• 2-3 years Data Governance experience (desirable)
• 2 - 3 years testing experience (desirable)
• 2 - 3 years Project Management experience (desirable)
• At least 2 years telecommunications industry experience (desirable)
• At least 3 years relevant technical experience within an IT environment, surrounding multi-tier computer systems, operating systems, networking, hardware, and application software (desirable)

Job knowledge :

• Complex business analysis cases
• Understanding of Data Governance principles and frameworks
• Design and implement data quality rules on Ab initio
• Strong problem solving skills with the ability to clearly communicate issues to stakeholders
• Group facilitation sessions
• Telecommunications Industry (Fixed & Wireless)
• Change control procedures
• Microsoft Office
• Project management fundamentals
• Industry trends
• Business analysis methods
• ISO standards
• Application functionality
• Multi-user computer systems

Skills :

• Communication
• Interpersonal
• Technical & business writing
• Problem-solving & analytical
• Presentation
• Facilitation
• Negotiation
• Time management
• SQL skills across various systems

Competencies - Extreme Importance :

• Analysing
• Creating and Innovating
• Writing and Reporting
• Applying Expertise and Technology
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Presenting and Communicating Information
• Adhering to Principles and Values
• Working with People

Competencies - High Importance :

• Achieving Personal Work Goals and Objectives
• Deciding and Initiating Action
• Adapting and Responding to Change
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

Competencies - Moderate Importance :

• Learning and Researching
• Entrepreneurial and Commercial Thinking
• Formulating Strategies and Concepts

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 February 2026.
The base location for this role is Century City.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Skills Required