Job Description

CAREER OPPORTUNITY

Santam is recruiting for the position of Claims Technical Advice Specialist within the Claims Technical Advice department. Claims Technical Advice operates within Quality and Knowledge Management which is part and parcel of Santam Claims Solutions. We are looking for a highly professional and driven individual to assume the role of support to the Claims Technical Advice business. The position reports to the Claims Technical Advice Manager.

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

Providing technical advice on matters of interpretation of insurance policy wordings to claims management and different stakeholders within the organisation. Perform as subject matter expert in applying principles of insurance law, law delict, contract, evidence and interpretation of statutes in claims handling. Facilitate claims knowledge transfer through workshops and publication of short-term insurance claims communications. Promote uniformity of policy interpretation which will contribute to faster indemnification processes and fair treatment of customers. Liaise with underwriting and training concerning ambiguities and shortcomings in policy wordings as input to promote development and or product wording changes.

QUALIFICATION AND EXPERIENCE

Legal qualification (LLB or equivalent) Insurance related qualification (COP; ICIBS; HCII) 3 years or more in operational environment (claims or technical underwriting) Excellent knowledge of claims processes Solid knowledge of Insurance products (Personal and Commercial etc.)

SKILLS

Product knowledge (Commercial and Personal lines) Strong relationship building skills Strong industry acumen Analytical skills Negotiation skills Ability to pay attention to detail

KNOWLEDGE

Ability to apply legal principles of interpretation amidst the growing regulatory requirements that require compliance with application of fairness and equity, while balancing the company's ability to remain profitable and sustainable in a tight economic environment.
ABOUT US

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions--including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover--we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career--apply now and be part of a company that's shaping the future of insurance. This is Freedom!