Job Description

Role purpose:

To document, scope, implement, maintain and monitor NLU and acoustic models in TOBi.

Your responsibilities will include:

ML technologies

• Work with NLU technologies and architecture
• Translate business requirements into NLU/CLU models

Natural Language Understanding and Programming

• Do root cause analysis on top customer impacting issues in NLU
• Ability to train Bot on utterances, intents and entities.

Troubleshooting

• Analyse, fix and test bugs in Chatbot Natural Language Understanding environment

Testing and optimisation

• End to end testing of Chatbot journeys
• Customer feedback and optimisation

Reporting

• Feedback to key stakeholders on the performance of Chatbot interactions

The ideal candidate for this role will have:

Matric is essential.
3-year degree/diploma is essential (pref B.Com)
Relevant job-related experience

OR

Matric is essential
Job specific certification / short diploma's / short courses
Relevant job-related experience

Experience:

• Natural Language Processing (NLP) Programming
• Acoustic Modelling & STT/TTS
• Customer centric
• Analytical thinking
• Excellent verbal and written communication skills

Closing date for Applications: 20 September 2023.

The base location for this role is, Century City.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoplexe2x80x99s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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