Job Description

Role purpose:

Monitoring of the Transport network, troubleshooting and co-ordinating resolution of fault with the support areas. Provide guidance and support to the Transport L1 team, perform root cause analysis and respond to client queries. Identify and implement automation use cases

Your responsibilities will include:

Monitor the Transport network, perform troubleshooting , log and assign incidents to the support teams as per incident management process
To liaise with internal and external support teams toward fault resolution in order to meet SLAs & OLAs
Provide guidance and support to the Transport L1 team
Perform root cause analysis and compile incident reports
Keep up to date with network changes and evolving network architecture and continually evaluate and improve existing processes and systems including identifying and implementing of automation / correlation use cases

The ideal candidate for this role will have:

Technical / Professional Qualifications:

Matric essential
Degree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essential

Core competencies, knowledge, and experience:
Analysing, Persuading and Influencing
Deciding and Initiating Action
Achieving Personal Work Goals and Objectives
Presenting and communicating information
Leading and Supervising
Interpersonal skills
Problem solving skills
Customer centric

Knowledge
Incident Management & Problem Management.
Network Management processes and principles
IP Systems/Networks
Transport Core and Access Networks and Services
GSM knowledge and related technologies

Experience
At least 4 years work experience within Telecommunications or IT - essential.
At least 3 years' experience working in the NOC or environment dealing with Incident Management and problem Management
At least 3 years working in the Transmission / IP Networks environment

Closing date for Applications: 21 August 2023

The base location for this role is, Vodacom Techno Centre, Cape Town

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoplexe2x80x99s individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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