Specialist Advisor
Western Cape, WC, ZA, South Africa
Job Description
Role Purpose:
We are looking for Collections Advisors to manage either defaulted accounts prior to legal action or active paying accounts, focusing on debtor engagement, payment optimisation, and improving overall account performance through professional and compliant interaction.
Key Responsibilities:
Engage customers via structured outbound communication to negotiate repayment arrangements
Manage active and defaulted accounts to optimise repayment performance
Assess financial situations and recommend compliant payment solutions
Resolve objections, disputes, and queries professionally
Educate customers on obligations, consequences of non-payment, and benefits of improved repayment
Maintain professional relationships while ensuring compliance with policies and regulations
Identify opportunities to promote value-added payment options and improve repayment performance
Skills & Competencies:
Excellent communication and listening skills to interact effectively with debtors
Persuasive negotiation skills to secure repayment commitments
Analytical skills to assess debtor financial situations and recommend sustainable repayment solutions
Attention to detail to maintain accurate records of calls, outcomes, and actions
Qualifications & Experience:
Minimum Grade 12 / Matric qualification
At least 1 year of experience in debt collections
Added advantages: Previous experience in Pre-Legal or Debt Collections Customer Service
Job Type: Full-time
Pay: R6500,00 - R7000,00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1636836
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationWestern Cape, WC, ZA, South Africa
-
EducationNot mentioned