Job Description

Purpose
To provide the dealer network with both remote technical assistance and onsite technical support to resolve product/diagnostic concerns. Mantain,update and repair systems, provides advice and guidance on technical issues related to a specific field.
Specific Role Responsibilities

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

Conduct research and gather data to provide input to operational reporting and decision making processes.
Conduct research to identify new opportunities/technologies which could result in better operational processes.
Define standard operating procedures (SOP's).
Provide expertise to identify and develop solutions to improve quality of processes and services.
Provide specialist advice to enable planning for valuexc2xadadded process improvements, initiatives and services.
Conduct accident and/or fire investigations.
Investigate and draw up technical bulletins to provide dealer with technical instructions in order to resolve product concerns.
Provide support services for Customer Care and Warranty departments.
Provide the dealer network with both online and onsite technical support.

FINANCE

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
Monitor and ensure warranty approvals are within scope of budget.

CLIENT/CUSTOMER
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
Assist in the resolution of customer concerns at OEM and dealer level.

PEOPLE

Own and live up to company values.
Participate in forums that positively contributes to knowledge improvement.
Provide advice and support with the management of change and offer operational support where required.
Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.

Qualifications and Experience

Minimum Qualification

Trade and Occupational Qualifications with NQF Level 06

Minimum Requirements

Industry legislative compliance/ knowledge.

OEM Compliance

Drivers License
Skills and Personal Attributes

Skills and Personal Attributes

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

Automotive Technical/ Vocational
Expertise:

Compulsory vocational expertise designed to meet specific needs of the business as fundamental
knowledge, skills or experience in the execution of a function essential in decision making, guidance and
direction to lower level occupations.
Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it
becomes a major obstacle to the work environment and critical in relation to customers.
Manage personal work priorities
and professional development:

The competency reflects on and demonstrates employee accountability towards their own professional
development and sets the environment for corporate social responsibility and the competence essential to
advance corporate citizenship.
Occupational Health and Safety:

To provide for the health and safety of persons at work and for the health and safety of persons in
connection with the use of equipment and against hazards to health and safety, arising out of or in
connection with, the activities of persons at work
Technical Learning:

Must be able to demonstrate an eagerness and support for learning, especially in own functional area.

Motus