Job Description

Business unit, Department, Reporting
Business Unit Solutions
Department Enterprise Infrastructure Solutions (EIS)
Job grade S5
Core Description
To be responsible for all Unix/ Linux (open systems) related installations, modification, monitoring, testing and maintaining the cloud and infrastructure solutions. To provide specialised technical support and guidance through high level analysis, diagnosis and problem solving. Providing general technical consulting on systems to clients and engineers, co-operating with sales and support personnel on client requirements and needs as well as assisting engineers in technical functions.
Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties and actively identify any risks
• Be first point of escalating for service delivery complaints (all priority levels) with support teams.
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement.
• Manage Due Diligence reports and Proposals for new clients.
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
• Create and maintain technical infrastructure standards & procedure.
• Evaluate operational compliance and assist in audit reviews.
• Participate in technical design and assist in defining thresholds for monitoring and support.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors

Core Functional Skills & Capabilities
Problem management
Product Knowledge
Result Orientation
Unix/Linux Systems
Core Behavioural Competencies
Job Match
Applying expertise & Technology
Deciding & Initiating Action
Delivering Results & Meeting customer expectations
Leading and supervising
Working with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 years' experience in Unix/ Linux
or
7 years' experience in Unix/ Linux - Gr12
Certifications
Red Hat Sales Specialist - IT Automation & Management
IBM Sales: Power Systems with AIX
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
Hybrid Remote Worker
Billable
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.