Job Description

Business unit, Department, Reporting
Business Unit Converged Communications
Department UC or Network Solutions
Position reports to Executive; Product Management
Job grade/level S5
Core Description
Responsible for the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle. The role optimises product performance and customer satisfaction. Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant
stakeholders. Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy.
Key Deliverables / Primary Functions

• Gather and analyse market requirements and convert these into system requirements; drive the development of differentiated products or enhance existing products, with defined processes
• Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems
• Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.e. building product roadmaps, particularly technology roadmaps)
• Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards
• Promote products externally with press, clients, and partners and monitor the competition
• Measure existing customer service performance, continually refresh and optimise technology and conduct research and development
• Manage change requests, paper and electronic invoices, order forms price plans and feature and package codes on billing systems

Core Functional Skills & Capabilities
Product Management (2023)
Product Knowledge
Process Orientation
Business Acumen
Relationship Building
Core Behavioural Competencies
Job Match
Formulating Strategies & Concepts
Presenting and Communicating information
Adapting & Responding to change
Applying expertise & Technology
Adhering to principles and values
Culture Match
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 years relevant experience
Or
NQF4 (Grade 12) with 7 years experience
Certifications
Preferred/Advantageous Certifications:
eTOM
ITIL
Project Management
Professional Memberships in Relevant Industry
ECSA - Engineering Council of South Africa
Level of Engagement & Span of Control
Span of Control
1 to 0
Level of Engagement
C suite external and external
Special Requirements / Employment Condition
Valid Drivers license
Ability to work staggered hours, shifts, overtime and respond to call-outs
Workplace / Physical Requirements
Hybrid Remote Worker
Revenue Generating
Non-Billable