Job Description

Spa Therapist - Permanent Part-Time

Minimum Experience and Qualification Required

2 years' experience in a spa environment associated with the 5 hotel or cruise industry


International qualifications ITEC/CIDESCO/SAAHSP/CIBTEC

Highly presentable; maintaining health, hygiene and professional spa appearance

Excellent command of the English language with solid verbal communication skills

Previous proven Retail Sales experience

Able to work flexible working hours; shifts, week-ends, public holidays, extended hours to accommodate the changing needs of the business

Key Performance Objectives:

To be a Red Carnation Hotel Ambassador by:

actively living our company mission and values and striving to deliver on our promise of "No Request too Large; No Detail too Small" at all times owning and practicing our "Top 12" Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers ensuring that you a familiar with, and adhere to, the Hotel's code of conduct as set out in the Employee handbook creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards



To be happy in your work envi

ro

nment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To deliver on the Spa Guests' expectations by:

performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women. maximising revenue generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.



Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.


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