Job Description

Position: Spa Manager
Location: Bela Bela, Limpopo
Salary: R 20 000 Basic + commission

Position Overview
A High End Spa and Gold Estate is seeking an experienced Spa Manager. This is a live-in position. The Spa requires someone who can think on their feet, who is a fast learner to run this busy establishment and who is confident to problem-solve on the spot. Strong leadership skills and a peoples person is what they're looking for with great customer care capabilities.

Requirements:

• Minimum Matric high school qualification.
• 3-year Diploma in Somatology, ITEC/CIBTEC/CIDESCO qualification;
• 2 +year employment in a spa/salon environment.
• Experience managing three or more people is a must.
• Retail experience a plus
• Basic computer skills and aptitude for learning our integrated software system(My Salon Software) similar to ESP
• Possess good communication skills.
• Good spelling abilities.
• Proficiency in both written and verbal English; knowledge of other languages is advantageous
• Compassionate about working with people.
• Valid R.S.A Drivers License
• First Aid Level Three advantageous
• Willing to be vaccinated advantageous
• Knowledge of brands Dermalogica, SIX, Spalicious, Lilian Terry and Bellabaci advantageous.

Duties:

• To always follow Company Health and Safety procedures.
• To always exhibit a professional attitude.
• To contribute towards in house promotions and activities.
• To promote and ensure the good reputation of The Spa.
• Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• Provides sterling telephone service to customers.
• Oversees spa employee recruitment, selection, development, and training.
• Oversees the review and appraisal of spa employee performance at regular intervals, maintains detailed records on personnel issues, implements corrective plan when necessary, and participates in counselling sessions as needed.
• Interfaces with spa owners/or upper level management to set standards for service quality, customer satisfaction, financial performance, personnel issues, and the condition of spa facilities.
• Participates in the creation of the spa budget and is responsible for carrying out the financial plan of the company.
• Manages communication in the spa. Mediates problems, creates, and presents training programs, effectively communicates, and enforces company rules and regulations, and maintains satisfactory performance standards among all levels of supervised spa employees.
• Oversees staff work schedules. Oversees or provides emergency coverage. Is on call seven days a week for emergencies unless receptionist in charge is not capable to deal with the matter at hand.
• Schedules, plans, and facilitates effective and worthwhile staff meetings.

Spa Operating Hours:
Monday-Thursday 7:30 - 17:00
Friday 7:30 - 18:00
Saturday 7:30 - 20:00
Sunday 7:30 - 17:00.
Open on public holidays
Normal off schedule as per hospitality standard, however candidate needs to be flexible as schedules may vary based on the needs of the business.

Spa manager has a private suite and one meal is offered daily.

Start date: Immediately

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