Job Description

JOB TITLE: Solutions Architect

DEPARTMENT: Commercial Retail

REPORTING TO: Senior Solutions Architect

ADDITIONAL INFO: Frequent travel to customer sites will be required within MEA.

PURPOSE OF POSITION

The Solutions Architect is a pre-sales role and is responsible for providing technical solutions to new & existing commercial retail customers. These technical solutions will span the entire value-chain from in-field architecture to customer final product suite, which includes advanced automation. Responsible for actively driving and managing the pre-sales process with customers, the Solutions Architect must be able to articulate the companyxe2x80x99s technology and product portfolio, positioning to both business and technical users. Primarily engaged in a Pre-sales role, the solutions architect will provide any technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

KEY RESPONSIBILITIES

• Provide presales support including building scope of work, demos/POCs, RFI/RFP/RFQ responses, technical/commercial offer and budget/cost estimates for customer implementations, and technical proposals.
• Participate in client meetings and design workshops to collect and understand customer requirements and, translate them towards a technical solution by leveraging product knowledge and expertise.
• Ensures that prospective customersxe2x80x99 needs are correctly understood proposes appropriate GVR product solutions and technical integration if necessary.
• Identifies special requirements by prospective customers initiates internal discussion around special requirements and collaborates with product and tech teams to evaluate our ability to meet these requirements.
• Documents solutions to be used for future reference: Technical and non-technical business process and user flows
• Creates client facing demo applications and contributes relevant content to the product team.
• Collaborating with cross-functional teams to support product rollouts and provide input on future feature sets and capabilities.
• Escalating issues and proposing improvements to the Development, Product, and/or Operations teams
• Providing training to other teams as required
• Actively involved on critical deployments and issues ensuring the right priorities are set with the product team.

DELEGATION OF AUTHORITY

As per the Delegating of Authority (DOA), installation audit, stop/start projects based on quality

POSITION RELATIONSHIPS

Internal

• Sales
• KAM
• Installations
• Finance
• Ops
• DDS
• Engineering

External

• Sub-contractors
• Clients

MEASURES OF PERFORMANCE (INDICATORS)

Leading Indicators

• Maximise margins variance actual vs final costing

Lagging Indicators

• Less than 3% of scope variation (i.e. minimise having to rework scope due to errors)
• HSE NM/PI targets met

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

Required

• Technical degree in Computer Science, Engineering or Mathematics
• Azure or AWS Public Cloud knowledge and related cloud technologies
• High level understanding of XML, JAVA, REST, SOAPxe2x80xa6etc
• High level understanding of MS-SQL
• Working knowledge with APIs integration including RESTful APIs

Preferred

• Knowledge of CAD and/other
• Business Degree

Experience/Knowledge

Required

• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software development or Technical Pre-Sales role.
• Has strong analytical and debugging skills.
• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures
• Experience with continuous integration and test-driven development methodologies
• Experienced in selling technical solutions is a major plus

Preferred

• Demonstrated experience in client engagement to elicit requirements and build a solution based on an initial vague or ambiguous requirement
• Regulatory Experience

Specific Skills

• Extensive Knowledge in Automation, especially Point of Sales.
• Experience in Cloud technologies
• Analytical skills
• High Calibre presentation skills to all client levels, including C-Suite clientele
• Strong interpersonal skills
• Innovator
• Ability to aggregate different technology platforms
• Problem solver
• Displays discipline and logic;
• Uncovers and clearly articulates the problem that needs to be solved.
• Is committed to excellence and understands how daily work impacts the customer
• Highly organized and task and deadline oriented displaying intense sense of urgency
• Dedicated to exceeding customer expectations
• High problem-solving aptitude
• Strong customer facing interaction
• Travel and flexibility
• Ability to work under pressure
• Demonstrate humility and self-awareness

Potential Skills

• Commercialization: ability to monetize solutions
• Commercialization: ability to monetize solutions as well as create new product suites based on current trends

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Competency

Customer Driven

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds and delivers solution that meet customer expectation.
• Establishes and maintains effective customer relationships.

Collaborative

• Works cooperatively with others across the organization to achieve shared objectives.
• Represents own interest while being fair to others and their areas.
• Partners with others to get work done.
• Credits others for their contributions and accomplishments.
• Gains trust and support of others.

Inclusive

• Seeks to understand different perspectives and cultures.
• Contributes to a work climate where differences are valued and supported.
• Applies othersxe2x80x99 diverse experiences, styles, backgrounds, and perspectives to get results.
• Is sensitive to cultural norms, expectations, and ways or communicating.

Accountable

• Follows through on commitments and makes sure others do the same.
• Acts with a clear sense of ownership.
• Takes personal responsibility for decisions, actions and failures.
• Establishes clear responsibilities and processes for monitoring work and measuring results.
• Designs feedback loops into work.

Champions VBS

• Identifies and creates the processes necessary to get work done.
• Separates and combines activities into efficient workflow.
• Seeks ways to improve processes, from small tweaks to complete reengineering.
• Is a simplifier, focused on cutting through complexity.
• Prioritizes to the critical few xe2x80x93 focuses on what matters most.

Self-Aware

• Reflects on activities and impact on others.
• Proactively seeks feedback about shortcomings.
• Admits mistakes and gains insight from experiences.
• Knows strengths, weaknesses, opportunities, and limits.

Pioneering

• Comes up with useful ideas that are new, better, or unique.
• Introduces new ways of looking at problems.
• Can take a creative idea and put it into practice.
• Encourages diverse thinking to promote and nurture innovation.
• Anticipates and adopts innovative digital and technology applications.

Agile

• Learns quickly when facing new situations.
• Experiments to find new solutions.
• Takes on the challenge of unfamiliar tasks.
• Extracts lessons learned from failure and mistakes.
• Bounces back from setbacks and failure.

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities. Veeder-Root is the world's leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companiesxe2x80x94Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industriesxe2x80x94are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontierxe2x80x99s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.

The Vontier Business System (VBS), our engine for success and our competitive advantage, powers every aspect of our business performance through a continuous improvement mindset. As we look to the future, we will continue to evolve VBS to prepare our teams for new challenges and opportunities, and to stay on the forefront of changing technologies through fast iteration and focused experimentation. To learn more about us visit:

Vontier