Job Description

In order to be considered the following is required:

• Bachelors Degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in solution implementation, systems integration or architecture delivery
• Certifications in AIOps tools (e.g., ScienceLogic SL1), ServiceNow, Azure / AWS or ITIL are advantageous
• Experience in deploying enterprise IT monitoring, automation, or service management solutions in large-scale or regulated environments is a strong advantage

Skills:

• Hands-on experience with AIOps platforms (e.g., ScienceLogic SL1), cloud environments (AWS, Azure) and ITSM tools (ServiceNow, Motadata)
• Strong understanding of solution architecture, deployment automation, and service integration (SIAM)
• Working knowledge of Enterprise Architecture frameworks (e.g., TOGAF) and agile implementation methodologies
• Solid troubleshooting, documentation, and communication skills across technical and non-technical stakeholders.
• Familiarity with frameworks such as:
• ITIL v4 for service management
• ISO 27001 / NIST for security alignment
• DevOps / CI-CD deployment practices
• Infrastructure-as-Code (Terraform, Ansible) is advantageous

Duties & Responsibilities:
Solution Implementation & Configuration:

• Implement and configure ecosystem-developed products (e.g. monitoring, automation, ITSM integration, observability tools)
• Adapt pre-architected blueprints into executable deployment plans for clients
• Manage platform-specific configurations in line with SLAs and operational models

Technical Solution Support:

• Provide input to technical designs, solution architecture and deployment plans under guidance from the Head of Solutions
• Participate in solution integration testing, cutover planning and handover to Service Operations
• Provide Tier-3 implementation support during onboarding and transformation programs

Cross-Functional Collaboration:

• Collaborate with the Service Delivery and Infrastructure Operations teams to ensure platform alignment and deployment readiness
• Act as a key liaison between Ecosystem / Product Development teams and customer implementation teams
• Support the Project Management Office (PMO) by contributing to implementation workstreams and delivering on-time project milestones

Documentation & Knowledge Transfer:

• Develop solution implementation documents, configuration logs and deployment blueprints
• Participate in knowledge transfer to client-side resources and internal operations teams' post-implementation
• Assist in creating and maintaining solution-specific knowledge base articles

Governance, Compliance & Standards:
Align solution configurations and implementation practices with governance frameworks such as:

• ACX HPO Governance Framework
• ACX Project Sizing & Delivery Guide
• ACX ITSM Framework and operational standards (e.g. ISO 20000, ITIL, NIST, POPIA)
• Ensure data residency and regulatory compliance (especially in public-sector implementations such as SAPS)

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Skills Required