Job Description

Position Overview
As a Solution Consultant, you will become a product expert, have a deep understanding of customer goals and use cases and ensure that new clients derive value from our platform. With enthusiasm and clarity, you will coach and educate our clients on how to best leverage our product, troubleshoot questions related to the platform or underlying client data and ensure that our clients are delighted by their MCI experience. We are looking for Solution Consultants who are passionate about customers and the ways in which they use technology to drive results.
Responsibilities:
Understanding the purpose of the project (data extraction, data validation, integration etc)
Importing and organizing documents / doc sorting / doc preparation on the MCI platform
Project management / project plan creation
Scoping custom abstraction template in order to define the MCI data points that will be utilized in the abstraction to meet the project's requirements
Regular cadence calls with clients throughout the course of the project implementation
Discussing missing documents and how they will be handled in the abstraction process
Perform quality assurance testing on abstracted data
Setting up the Pilot/Live project on the MCI platform and creating the extraction template
New user creation / user deactivation for clients
Speaking directly with service provider(s) that is assigned to the project and regular cadence calls with service provider PMs during implementation
Implementation closure - sign off from client that everything is implemented and get feedback on process
Solution Consultants will have access to and some familiarity with the target MRI systems to which data from MCI is exported e.g. ProLease, Horizon, Qube PM and PMX client systems
Track, manage and drive resolution of escalations with client and internal resources when encountering a problem
Building process documentation and process optimization
Work with the rest of the PS team to develop industry leading processes and best practices for delivering success to clients
Requirements:
Exceptional oral and written communication skills that show enthusiasm, energy, and poise
Comfortable in a fast-paced environment that requires strong time-management skills
A record of success and have experience working with enterprise-level accounts
You are exceptionally organized, detail-oriented, and process driven, and can successfully manage multiple competing responsibilities at the same time
Ability to work with technical and functional business teams to get things done
You love technology and understand how it's best used. Wanting to learn more about AI is a plus!
BA/BS required; 1-2 years of work experience minimum
Not required, but nice to have: Knowledge of APIs, machine learning, SQL, data models, non-English languages, and legal/paralegal experience
We're obsessed with making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy:
We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
Additionally, we value your input on your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Skills Required