Job Description

MRI Software is looking for a Solution Analyst to join MRI's Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments, client executives, and prospective new clients. The ideal candidate will have excellent written and oral communication skills, is highly organized, proactive, is motivated by learning, and is comfortable with taking charge of initiatives and managing them to their completion. As part of our GPS Operations Management team, the Operations Analyst is a role that is crucial to the success of MRI's GPS organization.
Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm (EST) as well as U.S. Public Holidays.
Responsibilities:Collaborate with the Sales Team to create Statement of Work & Fee Estimates for Professional Services projects in MS Excel and MS Word, ensuring all terms are clear, comprehensive, and compliant with company policies. Assisting with the planning and scheduling of resources for project work Prepare detailed progress and status reports for internal stakeholders and clients, using data from project management tools. Collaborate with consultants to ensure they have all necessary materials, information, and resources to deliver high-quality service. Create Professional Services contracts, Statement of Work and Pricing Proposals using MS Excel and MS Word. Ensure consultants and managers are in position to be successful Maintain OpenAir, SalesForce.com, and other MRI Global Professional Services systems, ensuring data accuracy and integrity. Utilize these systems to track project performance, forecast resource needs, and generate reports. Identify opportunities for improving internal processes and workflows to enhance service delivery and client satisfaction. Collaborate with cross-functional teams to implement best practices and streamline operations.

Requirements:Bachelor's degree Extremely proficient with MS Office Experience in identifying and analyzing inefficiencies in processes and workflows; and implement improvements to enhance productivity and reduce costs. Very tactical and detail-oriented - places high value on order, accuracy, timeliness, and client satisfaction. Strong communication skills, capable of effectively conveying information to clients, consultants, and internal stakeholders. Excellent organization, time management, and communication skills. Can work effectively in cross functional teams. Responsive to the needs of our customers. Self-motivated and energetic. Comfortable and capable multi-tasking. Interested in career advancement within the organization, demonstrating a willingness to take on additional responsibilities and leadership roles. Familiarity with Oracle OpenAir, Salesforce.com, and Power BI.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days in-office and 3 days remotely. This role is based at our Cape Town Office.
We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Have confidence in your health with our offered Medical Aid Scheme. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! Further your professional development with our Tuition Reimbursement Schemes Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!