Solar Installation Manager Inverters, South Africa

South Africa, South Africa

Job Description

Solar Installation Manager - Inverters, South Africa
Department: Operations
Employment Type: Permanent - Full Time
Location: South Africa
Reporting To: After Sales Manager
Description
Location: Johannesburg, South Africa
About the Role:
Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our inverter installation teams across South Africa. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.
What you will be expected to do:
Team Managing & Field Force Management:

  • Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
  • Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
  • Foster a culture of safety, quality, accountability, and continuous improvement.
Installation Operations & Project Management:
  • Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
  • Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
  • Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.
Quality Assurance & Safety Compliance:
  • Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King's technical standards and manufacturer specifications.
  • Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
  • Maintain detailed records of installations, inspections, and compliance certifications.
Customer Satisfaction & Service Excellence:
  • Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
  • Address customer escalations related to installation quality or timelines promptly and effectively.
  • Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.
Operational Efficiency & Performance Metrics:
  • Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
  • Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
  • Prepare and present regular performance reports to senior management.
Technical Training & Development:
  • Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
  • Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.
You might be a strong candidate if you have:
  • A diploma, Bachelor's Degree or equivalent in engineering, or other relevant disciplines.
  • A minimum of 5 years experience in after-sales services team in the electronic consumer goods/inverter industry.
  • A valid 3 phase wireman license.
  • Hands on experience on solar inverter systems, installation, troubleshooting and maintenance processes.
  • Good verbal and written communication skills with the ability to pass information and to different audiences in order to get results.
  • Critical thinking skills and a passion for resolving customer queries.
  • Driven by the social mission to provide energy to consumers and employment to rural communities.
What Sun King offers:
  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Skills Required

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Job Detail

  • Job Id
    JD1650954
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    South Africa, South Africa
  • Education
    Not mentioned