Software Support Specialist
Gauteng, South Africa
Job Description
Job Summary Key Responsibilities:
- First-line support for all client software queries.
- Diagnose issues, identify patterns, and resolve or escalate.
- Implement and manage a formal ticketing system.
- Test new software features and validate fixes.
- Document user guides and support processes.
- Work closely with developers to translate business needs.
- Conduct occasional site visits to understand client operations.
- 2-4 years' experience in software support, IT support, or helpdesk.
- Strong analytical thinking and structured problem-solving.
- Excellent customer communication (written & verbal).
- High organisational ability and follow-through.
- Strong Excel skills.
- Understanding of software behaviour (database basics = advantageous).
- Detail-driven, organised, reliable.
- Calm under pressure; strong client empathy.
- Curious, fast learner, proactive.
- Enjoys technical detail and structured work.
- Committed to remaining in a specialist role with continued technical growth.
- Have supported software (preferably bespoke/ERP/technical systems).
- Can demonstrate logical troubleshooting.
- Can communicate clearly with both clients and developers.
- Are comfortable with on-site technical exposure in early months.
Recruiter
Skills Required
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Job Detail
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Job IdJD1613255
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R10,000-15,000 per month
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned