Software Support Engineer
Johannesburg, Gauteng, South Africa
Job Description
Responsibilities:
- Analyse and resolve application errors, system failures, and performance issues.
- Document and track problems using structured methodologies and tools.
- Collaborate with development teams to implement permanent fixes or design improvements.
- Monitor key system metrics and alerts to proactively identify and resolve issues.
- Support audits and reviews by providing relevant logs, documentation, and incident reports.
- 5+ years' experience in IT and at least 2 - 3 years in second or third line support
- Relevant qualifications
- SQL experience
- Experience in supporting software applications, hardware infrastructure and telephonic systems in a production environment
- Demonstrated ability to troubleshoot complex systems, including application software errors, hardware failures / device level issues, and telephony faults (call routing, VoIP or PBX systems).
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Job Detail
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Job IdJD1454631
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned