Job Description

Job Summary

Software QA & Support Team Lead (SQL) IT - Support ~ IT - Software Testing
Stellenbosch - Western Cape

ENVIRONMENT:

A fast-growing & innovative FinTech company in Stellenbosch seeks a highly meticulous and solutions-driven Software QA & Support Team Lead (SQL) to help build out its world class software platform. You will be responsible for managing and mentoring the QA Testing and Support team, driving process improvements, and ensuring the delivery of high-quality software products. The ideal candidate must possess a genuine passion for Africa and a willingness to contribute to projects in a developing world context. A suitable Bachelors Degree/Diploma would be nice to have with at least 3 years work experience in a software QA environment with strong SQL query skills.

DUTIES:

• Lead and manage a team of QA Analysts (currently 3), providing guidance, mentoring, and support.
• Develop and implement testing strategies, methodologies, and best practices to enhance the overall Quality Assurance process.
• Collaborate with cross-functional teams, including Developers, QA Analysts and Product Owners, to ensure alignment between QA activities and development efforts.
• Define and implement metrics for measuring, reporting and improving the efficiency and effectiveness of the QA team and support functions.
• Manage the support function and standby schedule.
• Oversee the Support team, ensuring timely and effective resolution of reported issues.
• Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.
• Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.

REQUIREMENTS:

Qualifications

• Bachelor's Degree or equivalent Diploma in a relevant field.

Experience/Skills

• A minimum of 3 years of practical experience in a software QA environment.
• Strong SQL query skills.
• Strong understanding of software testing methodologies, tools, and best practices.
• Previous leadership experience and role would be advantageous.

ATTRIBUTES:

• Excellent interpersonal and communication skills with a demonstrated ability to empathize with end users.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Excellent communication and interpersonal skills.
• Attention to detail, emphasizing order, quality, and accuracy in work.
• Fast and self-learning abilities, adapting quickly to new technologies and methodologies.
• A strong work ethic and a smart approach to tasks.
• A strong interest in continuous development and upskilling in testing tools and technologies.

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