Job Description

Our client, a prestigious professional services organization, is seeking a people-focused Software Support & Training Specialist to join their IT Department in Cape Town. This is NOT a technical IT role - it's a unique opportunity for someone who loves training others, has excellent software skills, and enjoys making technology accessible to everyone.
Important: This role focuses on user training and software support, not technical troubleshooting.
What You'll Do Training & User Support (Primary Focus)

• Conduct training sessions on MS Office applications (Word, Excel, PowerPoint, Outlook)
• Train staff on internal legal applications including iManage/Filesite and Aderant
• Assess user skill levels and provide tailored software training
• Create and maintain user-friendly support documentation and guides
• Help staff become confident and proficient with software tools

Daily Support Activities

• Respond to software-related queries via email, helpdesk system, and phone
• Assist users with MS Office, iManage/Worksite, and other application questions
• Support boardroom, Teams, and meeting room technology connections
• Provide software support across Cape Town and Stellenbosch offices
• Occasionally support staff at other national locations

Documentation & Administration

• Publish clear, accessible supporting documentation for various systems
• Maintain connection calendars for meeting rooms
• Ensure compliance with company regulations and standards

Who We're Looking For This Role is Perfect For:

• Former legal secretaries with strong MS Office skills and an interest in IT
• MS Office "superusers" who colleagues turn to for help
• Recent graduates who excelled in CAT (Computer Applications Technology) at school
• Customer service professionals with software training experience
• Anyone passionate about teaching others and making technology easy to use

Essential Requirements:

• Grade 12 / Matric Certificate
• 1-2 years experience in customer service or end-user support
• Intermediate to advanced MS Office skills (Word, Excel, PowerPoint, Outlook) - this is critical
• Previous experience assisting end users with software applications
• Friendly, patient, and approachable personality
• Excellent communication skills (written and verbal)
• Ability to explain technical concepts in simple terms

Highly Advantageous:

• Previous training or teaching experience
• iManage/Filesite or legal software knowledge
• Legal secretary or law firm experience

Please note that only shortlisted candidates will be contacted

Skills Required