Job Description

About Us

Tsebo Facilities Solutions is seeking a skilled and organised Soft Services Supervisor to oversee the delivery of multiple soft services across the client's premises. This includes cleaning, catering, landscaping, pest control, reception, switchboard, helpdesk, hygiene, waste, and more. The role ensures service excellence, compliance with SLAs, and continuous improvement in customer satisfaction.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

Supervise subcontractors and ensure compliance with service level agreements. Manage helpdesk operations, reporting, and system accuracy. Lead and coordinate soft service-related projects. Maintain high standards in cleaning, catering, landscaping, and hygiene services. Ensure effective communication and documentation via SharePoint. Support budget planning and cost control across service areas. Build and maintain strong client relationships. Ensure compliance with ISO 9001, 14001 & 18001 standards

Skills and Competencies

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Familiarity with helpdesk software and reporting tools Understanding of ISO standards (ISO 9001, 14001 & 18001) Knowledge of facilities management systems and SharePoint

Functional Skills:

Strong planning and organizational abilities Excellent verbal and written communication Ability to manage multiple service lines effectively Strategic thinking and problem-solving capabilities Financial acumen and budget management

Competencies:

Strong leadership and team management skills. Customer-focused with high service standards. Ability to manage conflict and operate independently. Strategic thinker with financial and business acumen. Approachable and effective communicator across all levels.

Qualifications

Grade 12 and a relevant tertiary qualification. Experience in facilities or soft services management. Knowledge of SLA management, labour relations, and compliance. Valid driver's license and own transport. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Strong communication, planning, and strategic skills. * Experience with helpdesk software is advantageous