Job Description

Outbound Contact Centre | Financial Services

National Debt Advisors (NDA)

Location:

Cape Town (On-site)

Job Type:

Permanent

Apply digital communication skills where conversations drive outcomes.

Are you a

Social Media, Digital Media, or Communications graduate

who understands how messaging influences behaviour and decision-making? Are you comfortable working

on the phone

, engaging consumers directly, and operating in a

high-volume outbound contact-centre environment

?

National Debt Advisors (NDA) is recruiting

Social Media graduates

to join our

outbound financial services contact centre

, where communication, persuasion, and structured messaging are applied

telephonically

, not just online.

This role is

phone-based and performance-measured

. Social media skills are applied to

tone, engagement, clarity, and influence in live conversations

, not content creation or community management.

About the Role - Outbound Contact Centre Environment

This role operates within a

BPO outbound contact-centre model

, where agents spend the majority of their day

making outbound calls

to consumers who have expressed interest in financial assistance.

You will work within:

Dialler systems and outbound call flows Structured scripts and approved messaging Quality assurance and compliance frameworks Performance metrics such as call volumes, engagement quality, and outcomes
Your success will be measured by

how effectively you communicate, engage, and guide conversations

, similar to how social media messaging influences engagement -- but

in real time, on the phone

.

What You'll Do

Make

high-volume outbound calls

to consumers Engage clients professionally using clear, structured messaging Apply communication and persuasion skills to guide conversations Explain regulated financial processes in plain, accessible language Work strictly within

scripts, compliance, and quality standards

Operate in a

performance-driven, target-measured environment

Accurately capture call outcomes and client information on CRM systems Receive ongoing coaching and performance feedback
Who This Role Is For

This role is suited to graduates who:

Hold a qualification in

Social Media, Digital Media, Communications, or related fields

Are comfortable working

on the phone for most of the day

Enjoy engaging with people verbally rather than only digitally Can maintain energy and professionalism in repetitive call environments Thrive in structured, performance-measured settings Want practical exposure to

commercial communication and sales environments

No prior contact-centre experience is required --

communication confidence, resilience, and phone readiness are essential

.

Skills & Competencies

Strong verbal communication and articulation Ability to adapt tone and messaging in live conversations Professional telephone manner Resilience and consistency in high-call-volume environments Ability to follow scripts and compliance requirements Coachability and willingness to improve performance
Career Pathways

High performers may progress into:

Senior Client Engagement roles Quality Assurance Training & Coaching Performance or Team Leadership Marketing, Communications, or Client Experience roles
What We Offer

Permanent,

on-site outbound contact-centre role

in Cape Town Competitive graduate-level remuneration Full training on: Outbound contact-centre fundamentals Regulated financial services communication Compliance and quality frameworks Structured coaching and development Clear performance-based career progression
Important to Note

This is

not

a social media management role.
This is

not

a content creation or remote position.
This is a

phone-based, outbound contact-centre role

designed to apply communication skills in a live, regulated environment.

Job Type: Permanent

Pay: R8000,00 - R25000,00 per month

Application Question(s):

Which best describes your qualification? This role is measured on call volumes, quality, and engagement outcomes. How comfortable are you working in a performance-measured environment? Outbound contact-centre work involves repetition and rejection. How do you typically respond? How do you see your social media or communication background adding value in a phone-based role?
Work Location: In person