Job Description

Applications are invited for the Social Media Coordinator position to be based in Potchefstroom, North West.
PURPOSE OF THE ROLE:
The Social Media Coordinator engages with customers on social media and assist with Event Management.
Key Performance Areas would include, but are not limited to:

• Online Community Management, including distributing and / or responding to customer queries on Facebook, Twitter, Hello Peter, Google Reviews, and similar platforms within 2-3 hours.
• Publishing of local content across all social media channels.
• Setting up and running weekly or monthly customer engagement reports for Management.
• Assisting the Regional Marketing Coordinator with activations, events, and local sponsorships between Tuesdays - Saturdays.

The successful candidate must have the following experience/skills:

• 1 - 2 years online community management experience.
• Customer service skills.
• Ability to work quickly and under pressure.
• Problem-solving skills.

• Time management skills.
• Self-motivated individual that can work alone or as part of a team with limited supervision.

Education Requirements:

• Bachelor's Degree in Marketing or any related field would be beneficial.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel's Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Skills Required