Job Description

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Promoting company campaigns and initiatives within the community to drive participation.
Monitoring and responding to community interactions across social media platforms, forums and other digital spaces.
Developing and maintaining relationships with followers, influencers and online communities.
Resolving issues and escalating to relevant teams when needed.
Ensuring a positive customer experience and maintain a professional tone in all interactions.
Assisting in developing community-focused campaigns to increase interaction, loyalty and brand awareness.
Collaborating with internal teams to ensure seamless integration of rewards program data with community management efforts.
Working closely with the Social and Paid Media Specialist to create and curate engaging content that resonates with the target audience.
Tracking community engagement metrics and provide regular reports on growth, sentiment and engagement.
Assisting with the planning and execution of online events, contest and community-building initiatives.
Staying updated on the latest trends, strategies and best practices in community management and social media.
Qualification & Skills
Minimum NQF 4) (Matric) qualification
2-3 years' experience in community management, social media management, or customer service roles.
Understanding of the best practices in community management and customer engagement.
In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.), digital trends and engagement strategies.
Familiarity with community management tools and basic graphic design tools (e.g., Canva) advantageous.
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful