Job Description

Dis-Chem Pharmacies' in Midrand has an opportunity available for an SME Team Leader to join the People & Culture team in Midrand. The main purpose of this role will to provide leadership and coordination for a team of SME Category Facilitators, ensuring consistent, high-quality training delivery across regions. The role translates organisational and category priorities into scalable, commercially impactful learning interventions. By coaching facilitators, aligning stakeholders, and driving accountability, the Team Lead ensures that training outcomes deliver measurable operational excellence, improved customer experience, and enhanced commercial performance.
Minimum Requirements...
Essential:

• Matric or equivalent Senior Certificate
• Tertiary qualification in a relevant field (e.g., Retail Management, L&D Development, HR, Health/Pharmacy/Clinical Sciences)
• Proficiency in digital learning platforms (e.g., LMS systems/SuccessFactors)
• 5-7 years experience in Training and Facilitation, within pharmaceutical retail, with at least 2 years in a leadership or supervisory capacity
• Proven experience managing multiple facilitators or training projects across regions
• Strong stakeholder management experience, working with senior managers, category heads, regional leaders, HR, L&D, and suppliers

Advantage:

• Accreditation as a Facilitator, Coach, or Assessor (SETA accredited)
• Formal training in L&D Leadership or Practitioner Programs
• Experience in translating strategic priorities into measurable commercial outcomes.
• Strong understanding of retail operational processes (e.g., stock management, service standards, loyalty programs, shrinkage control, clinical/dispensary operations)

Job Specification...
Team Leadership & Coaching:

• Lead, support, and mentor SME Category Facilitators, ensuring consistent standards of facilitation, coaching, and delivery across divisions.
• Monitor facilitator performance through observation, feedback, and learner outcomes, providing coaching and development opportunities.
• Foster a culture of continuous improvement, collaboration, and accountability within the facilitator team.
• Serve as an escalation point for facilitators regarding content, delivery challenges, and stakeholder engagement.

Strategic Alignment & Planning:

• Partner with the Learning & Development Manager to translate category strategies into learning priorities and team deployment plans.
• Align national and international training delivery with organisational priorities, category commercial objectives, and customer service standards.
• Work closely with Category Managers, People & Culture, and Operations leadership to ensure learning initiatives directly support sales growth, service improvement, and operational consistency.
• Contribute to national workforce capability planning, identifying training needs and resourcing requirements.

Business & Commercial Partnership:

• Represent the facilitator team at senior operational and category forums, providing insights on training impact, learner readiness, and business needs.
• Build strong partnerships with regional and divisional leaders to ensure training supports both operational compliance and commercial growth.
• Champion supplier-led training initiatives, ensuring consistency and impact across facilitators and regions.
• Provide regular business updates on training effectiveness, facilitator performance, and links to commercial outcomes such as upselling, basket size, cross-merchandising, and supplier engagement.

Quality Assurance & Continuous Improvement:

• Ensure training content and delivery are consistently aligned to SOPs, operational best practices, and organisational values.
• Oversee national and international standardisation of facilitator delivery methods, learner engagement, and reporting.
• Analyse feedback, commercial metrics, and learner progress data to recommend and implement improvements.
• Drive innovation in learning delivery, leveraging digital platforms, blended learning, and emerging L&D best practices.

Administration & Reporting:

• Oversee training calendars, facilitator deployment, and reporting frameworks to ensure alignment with L&D schedules and business priorities.
• Review and consolidate facilitator reports into national and international insights for the Learning & Development Manager.
• Track training compliance and link outcomes to measurable performance and commercial metrics.
• Ensure accurate, timely reporting across all facilitator-led initiatives.

Competencies...
Essential:

• Cognitive Skills

• Business Acumen
• Communication Skills
• Interpersonal Skills
• Quality Orientation
• Leadership Skills
• Management Skills
• Computer Skills - Microsoft Office, proficiency in digital learning platforms (e.g. LMS Systems/Success Factors)

Special conditions of employment...

• South African citizen
• MIE, clear criminal and credit
• Driver's license and/or own reliable transport
• Frequent national travel and occasional international travel to Botswana and Namibia

Remuneration and benefits...

• Marketed related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Skills Required