Job Description

The SME Business Administrator/Support is a key enabler in the sales operations function, responsible for ensuring efficient order processing, pre-sales & post-sales coordination, and stock management. This role serves as the critical liaison between the Account Managers, Finance, Warehouse, Order Management , and Supply Chain teams to support (Follow Up) the fulfilment and provisioning of customer orders. The incumbent will oversee the end-to-end order lifecycle - from order and invoicing to stock allocation and delivery - with a strong focus on accuracy, timely execution, and customer satisfaction.
Requirements:

• Matric
• Business Administration qualification is an advantage / or relevant work experience
• Minimum 4 years of administrative & sales support experience in a fast-paced, professional environment
• At least 1-2 years of experience coordinating or supporting a team

• Manage end-to-end order processing efficiently, ensuring timely and accurate handling from order placement to delivery.
• Coordinate stock requests, monitor inventory levels, and maintain accurate stock and finance trackers.
• Liaise with the warehouse to track order status, follow up on stock availability, and ensure timely dispatch.
• Monitor orders throughout the delivery process, proactively identifying and resolving any issues or delays.
• Track invoicing and collaborate with key stakeholders within the order process and clients to resolve queries and ensure clarity.
• Provide regular updates and clear communication to Sales, clients, and internal teams throughout the order process.
• Highlight and escalate delays or issues impacting service delivery.
• Support occasional 30-day account escalations and assist Sales in processing these.
• Assist with ad-hoc projects and provide backup support as needed.
• Provide end-to-end support for rental and finance, including managing client and internal queries within SLA timelines, processing finance applications, and assisting with insurance quotes and claims.

• Strong skills in office administration, Sales support, document management, reporting & stakeholder coordination
• Excellent communication skills and strong attention to detail
• Ability to manage multiple priorities and follow through on tasks
• Comfortable working with CRM and tracking tools
• A proactive, solution-focused mindset and team-oriented approach
• Excellent stakeholder engagement
• Customer-centric mindset