Job Description

Location:

Franschhoek, Western Cape

Industry:

Tourism & Hospitality

A vibrant tourism company in Franschhoek is seeking a dynamic, friendly, and service-oriented

Site Supervisor

to join our team. This multifaceted role blends responsibilities across

guest relations

,

tour coordination

,

yard control

, and

service monitoring

, making it ideal for candidates with a passion for hospitality and a strong operational mindset.

Key Responsibilities

Guest Relations & Visitor Experience

Provide exceptional care and service to all visitors, ensuring a safe and enjoyable experience. Engage confidently with individuals and large groups from diverse backgrounds. Handle customer-related challenges with professionalism, empathy, and tact. Maintain a calm and composed demeanor in high-pressure situations. Work across all customer service areas, offering support and guidance where needed.
Service & Tour Coordination

Monitor and manage daily service operations, including scheduled tours and transport logistics. Coordinate with wine estates and service providers to ensure smooth execution of experiences. Build and maintain strong product knowledge to assist guests with accurate information. Provide on-the-day management of services and report feedback to management. Assist in planning and scheduling tours, ensuring alignment with operational capacity.
Operations & Yard Control

Oversee the movement and readiness of vehicles and equipment within the yard. Monitor yard safety and cleanliness, ensuring compliance with operational standards. Liaise with the control room, guests, and logistics personnel to ensure timely departures and returns. Report any discrepancies or maintenance issues promptly.
Requirements

Must reside in the Franschhoek, Paarl, or Stellenbosch area, or be able to commute reliably. Valid driver's license and own transport. Fluent in English and Afrikaans. Matric certificate required. Previous experience in the Tourism/Hospitality sector. Experience in logistics, operations, guest relations, or tour coordination will be advantageous. Excellent verbal communication and conflict management skills. Passionate about customer service and the tourism industry. Willingness to work weekends, public holidays, and extended hours.
Application Instructions

Please attach the following to your application:

Updated CV Recent photograph Matric certificate Any additional qualifications Contactable references (must be current)
Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Ability to commute/relocate:

Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
License/Certification:

Code 8 (Required)
Work Location: In person