Job Description

Job OverviewThe purpose of the role of the Service Reliability Engineer is to focus upon the delivery of technology services to internal and external customers. You will take a holistic and forward looking view of all Huntswood services to minimize service impact.Job ResponsibilitiesIdentify and rectify shortcomings and weaknesses in:

• Windows

• Operating system deployment (AutoPilot) and application deployment (Intune)
• Frequently raised issues for agents
• Automation

• We use PowerShell and/or Python
• Networking

• Capacity (we use Site24x7 and Meraki to monitor our systems)
• Responsiveness (with several offices in two countries, addressing delays is important)
• Regional requirements

• Ensure that different locations have their unique (cultural, legal, infrastructure) requirement addressed
• Own the delivery of service for the offices
• Provide technical escalation point to the ServiceDesk
• Work with the other technology teams (DevOps, Development, SecOps, Business Apps) when requiring their expertise or identifying improvements they can make
• Able to occasionally work out of hours to avoid disruption to end users
• Able to join an on-call out of hour rota

Job Requirements

• Matric / NQF Level 4
• Min 2 years in an IT Tech support role in a large scale operation working with Windows/Servers and networking
• IT qualification advantageous

Required Skills

• Windows: You will be comfortable diagnosing issues with servers and workstations using event log, performance monitor and other diagnostic tools
• Intune: You have experience with using Intune to manage Windows endpoints, deploying apps and building systems with Autopilot
• Scripting: You will have written PowerShell or Python scripts to automate repetitive tasks
• Networking: You will have managed enterprise network devices such as firewalls and switches, understand what a subnet is used for, what the difference between udp and tcp, and how https works
• Used to working in reactive environment, able to prioritise issues based on impact and other factors
• Excellent business communication skills, able to speak to people at all levels

Core BehaviourHuntswoods employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Bring Your A Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."NB: All appointments are subject to the positive outcome of pre-employment verification checks.

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