Job Description

Job Summary
Manager
Location: Mdantsane, Eastern Cape
Industry: Fuel / Retail / Convenience
Type: Permanent | Full-Time
About the Opportunity
Our client, a leading organisation in the fuel and convenience retail sector, is seeking a hands-on, disciplined, and performance-driven Site Manager to oversee daily operations at their Mdantsane branch.
This is an exciting opportunity for an experienced operational leader with a proven ability to manage retail or forecourt sites efficiently while driving profitability, safety, and customer satisfaction.
Role Overview
The Site Manager will be responsible for managing the day-to-day operations of the site, including forecourt and store management, stock and cash control, staff leadership, and compliance. The ideal candidate will demonstrate strong organisational skills, operational discipline, and a customer-first approach, ensuring that the site runs smoothly, profitably, and in line with company standards.
Key Responsibilities
Forecourt and Store Operations
Oversee all forecourt and convenience store operations to ensure readiness and functionality.
Maintain site cleanliness, presentation, and safety standards.
Manage staff rosters, daily briefings, and operational targets.
Coordinate with suppliers to ensure timely fuel and stock deliveries.
Monitor equipment, signage, and lighting for optimal operation.
Cash and Financial Management
Supervise cash handling, reconciliations, and banking activities.
Ensure compliance with financial control policies and audit requirements.
Identify and resolve cash variances promptly.
Maintain accountability at cashier and back-office system levels.
Stock and Inventory Control
Manage stock ordering, receiving, GRV capturing, and variance controls.
Monitor sales trends, minimum order quantities, and wastage.
Conduct scheduled stock counts and supplier reconciliations.
Ensure accurate stock management and reporting.
Staff Leadership and Development
Lead, train, and motivate the team to achieve site performance goals.
Manage recruitment, onboarding, and performance appraisals.
Maintain discipline, grooming, and attendance standards.
Promote a professional and customer-focused culture.
Customer Service and Experience
Ensure high standards of service delivery and customer satisfaction.
Address customer complaints professionally and promptly.
Maintain store presentation and queue management.
Drive upselling, promotions, and loyalty programme initiatives.
Health, Safety, and Compliance
Ensure compliance with occupational health, safety, and environmental regulations.
Conduct regular safety and hygiene audits.
Maintain emergency and evacuation procedures.
Promote a culture of safety awareness among staff.
Reporting and Administration
Prepare accurate daily, weekly, and monthly operational reports.
Verify wet stock data, ATG readings, and DTS reports.
Reconcile cash, pump readings, and POS data.
Monitor profitability, staff hours, and expense variances.
Maintain organised and audit-ready administrative records.
Cross-Functional Coordination
Liaise with suppliers, maintenance teams, and franchisor representatives.
Support marketing campaigns, in-store promotions, and improvement initiatives.
Requirements
Minimum Requirements
Matric / Grade 12 (essential)
Diploma or Degree in Retail Management, Business, or Accounting (advantageous)
Minimum of 3-5 years' experience as a Site or Retail Manager (fuel, FMCG, or quick-service sector preferred)
Proficient in POS, GRV, wet stock, ATG, and cash-up systems (Stowe or similar)
Strong leadership and people management experience
Excellent communication, problem-solving, and time management skills
Computer literacy (MS Office, Excel)
Valid driver's license
Behavioural Competencies
High integrity and accountability
Strong attention to detail
Hands-on, disciplined leadership style
Results-driven and customer-focused
Calm, professional, and solution-oriented under pressure
Benefits
Remuneration and Benefits
Competitive basic salary (based on experience)
Company vehicle and fuel allowance
Lunch allowance
Performance-based incentive bonuses
Ongoing training and career development opportunities
Prudent HR solutions
Recruiter

Skills Required