Job Description

• Security advice to clients
• Quality Assurance Audit
• Threat and Risk assessments.
• Experienced client liaison and professional client relationship
• Project Management
• Effectively dealing with and managing client complaints
• Ensure that the contractual requirements are met all the time
• Maintaining the ISO 9001 quality system
• Ensuring that all companies/Clients SOPs are followed
• Incident and Investigation Management
• Ensure compliance to the company's disciplinary code
• Incident and Investigation management
• Demonstrate extensive knowledge of good security practices, covering the physical and logical aspects of information products, systems integrity confidentiality
• Manage the smooth day-to-day running of the relevant site to ensure profitability
• Effective organization, supervision and staff management
• Client retention and maintaining customer service levels
• Training and development
• Audits and assessments
• Maintenance and safeguarding of company and client assets.

Preferred qualifications/attributes/skills:

• Grade 12 (Matric) qualification
• PSIRA certification - Grade A
• Relevant experience in a managerial or similar position for at least 5 years
• Knowledge of methods and techniques of risk management, business impact analysis and counter measures
• Knowledge of tools and systems which provide access security control
• Must have confidence in dealing with public
• Bilingual (English and any other South African language)
• First aid and firefighting will be advantageous
• Excellent written & verbal communication
• Computer literate and knowledge of MS office
• The ability to communicate and present to all levels and work pressure
• Must be willing to undergo a polygraph test
• Clean disciplinary, criminal and credit record
• Valid driver's license & own reliable transport
• A valid Limpopo Gambling Board license.
• Competence as an Incident Investigator.
• Sound knowledge of Safety, Health and Environment (SHE) principles.
• Proven knowledge and experience in security and surveillance systems, including CCTV, access control, alarm monitoring, and incident management software.
• Leadership and management skills to effectively hire, train, schedule, supervise, and motivate a security team.
• Regulatory knowledge of all relevant gaming laws, internal controls, and compliance requirements to ensure operational integrity.
• Strong problem-solving and decision-making abilities, particularly in high-pressure situations such as disputes or emergencies.
• Excellent communication skills, both verbal and written, for effective engagement with guests, staff, senior management, and law enforcement, as well as for accurate inciden
• reporting.
• High levels of integrity and discretion to maintain confidentiality of sensitive information.
• Keen attention to detail to identify suspicious behavior and potential security risks.
• Willingness and ability to work irregular hours, including nights, weekends, and events.
• The ability to operate effectively within a busy casino environment characterized by loud noises, flashing lights, and exposure to secondhand smoke.

Skills Required