Job Description

To oversee

service delivery and revenue growth as well manage client relations on specific sites.

To coordinate

the activities of site operators, drivers, trainers and technicians.

Position Description

Key performance areas (to translate into a measure of success)

Service delivery Site Meetings Reporting General

Main Outputs and Responsibilities for This Position

The Job is responsible for the following:

AREA / TYPE

Responsibilities

Oversee service delivery on client site

Clock onto site

Inspect PPE, safety file for each operator

Plan Logistics of machines to departments.

Ensure all safety rules are followed

Collect all works orders & Assessments for the next day.

Visit planner and supervisors daily according to call cycle.

Visit plant and do assessments as required.

Update fleet board, utilization and savings model.

Prepare and submit quotations and follow up with client.

Supervise operators to ensure work is carried out in the correct way and by Eazi standards.

Perform a site inspection and assess each job from planning meeting and recommend correct machine for use.

Verify and update safety file.

Train customers on machines as needed.

Ensure machines on site are kept clean and in operating condition

Keep machine files up to date.

Ensure invoices and client documentation are submitted on time.

Ensure that Monthly PDI and services on machines are conducted.

Complete monthly safety inspections (fire extinguisher, first aid)

Follow up on payment (invoices and damages)

Ensure client foreman sign job cards/Delivery notes.

Site Meetings Daily/Weekly

Attend daily maintenance and planning meetings

Attend customer daily toolbox talks (random check) to see right topics are discussed, relevant risks are identified and operators sign off toolbox talks

Perform safety toolbox talks as required.

Attend cost saving review meeting with customers and management.

Attend client safety meeting as required.

Attend client/plant planning and service delivery meeting

Weekly meetings with Eazi to discuss utilization, savings, challenges and opportunities

Reporting

Complete monthly savings and activity report i.e. timesheets, utilization etc.,

Complete machine damage reports.

Monthly presentations and reporting to client on savings, utilisation and challenges

Follow up on payment (invoices and damages)

General

Ensure that a professional image is always projected, i.e. grooming and company vehicle

Ensure that the quality of service that Eazi Access Rental provides and the satisfaction of its customers, are treated with the utmost importance always.

Promote Eazi Access Rental and do everything possible to enhance its image

Ensure that all duties are carried out safely and in accordance with all company and legal requirements

Work in harmony with other employees in the Company

Ensure that confidentiality in all Eazi Access Rental matter is maintained

Produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time

Job Evaluation Criteria

Qualifications

Minimum

Grade 12/N3

Experience

2 years Supervisory experience in a technical environment or

3 years' experience on technical machine equipment operation

Knowledge

Customer service

Rental industry

Knowledge of work of height machinery and equipment

Industry specific knowledge i.e. mining, construction, light & heavy industrial

Microsoft Office Excel, Outlook, Word.

Site Management

Skills

Excellent interpersonal skills

Excellent communication skills

Team building skills

Analytical and problem-solving skills

Decision making skills

Stress management skills

Time management skills

Supervisory skills

Behavioral Competencies

Conscientiousness

Cooperation

Autonomy

Flexibility

Self-efficacy

Perseverance

Job Type: Full-time

Work Location: In person