Job Description

Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary Short Term Insurance Manager Client Services - Retentions (FAIS) min 5 yrs exp, People Management essential, RE5, Full FAIS Credits in Short Term Insurance, CPD up to date, Class of Business, Customer Service Management Exp and Short Term Insurance Retentions Exp ESSENTIAL

Manage the Delivery of Business Results: Adhere to and ensure adherence to costs and budgets in the function and provide regular feedback to the Head of Department and other relevant stakeholders on the progress and performance against plans and budget. | Client Service Management: Maintain and regularly review the effectiveness of processes in the function and identify ways they could be improved. Drive the implementation of all processes in the function and ensure the adherence of the established processes and procedures. | Manage risk associated within the function: Regularly review the risk associated with processes and procedures used in providing client services. Develop and implement procedures and activities to ensure that risks are effectively avoided, reduced, mitigated and monitored. | Networking: Establish and maintain good collaborative professional relationships with internal stakeholders, segments and major clients. | Review client service performance: Manage the working relationship with internal departments by engaging and consulting on service gaps and put the plan in place for implementation in order to improve call centre service deliver. FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Skills Required