Job Description

SHOP ASSISTANT:

Shop assistant duties include greeting customers, answering questions, recommending products, and resolving complaints to provide excellent customer service. They are also responsible for managing stock, such as receiving deliveries, restocking shelves, and maintaining product displays. Additionally, assistants operate the cash register, process sales and payments, and ensure the store is clean, tidy, and well-organized.

MINIMUM REQUIREMENTS:

Valid Matric Valid Driver's License Own transport

DUTIES & RESPONSIBILITIES:

Customer Service & Sales:

Greet and Assist:

Approach and welcome customers, assist them in finding specific items, and provide guidance on products

Process Transactions:

Operate the point-of-sale (POS) system to process customer payments, issue receipts, and handle returns

Product Knowledge:

Maintain in-depth knowledge of store items to give accurate advice and recommendations

Resolve Issues:

Address customer complaints and inquiries professionally, escalating complex issues to management

Promote Sales:

Inform customers about current promotions and specials to encourage purchases

Stock & Store Maintenance:

Receive & Unpack:

Receive new shipments, unpack them, and organize the goods

Restock Shelves:

Replenish low stock levels and ensure shelves are always full and neatly arranged

Merchandising:

Create and maintain attractive product displays and manage window displays to enhance the store's appearance

Inventory Control:

Conduct periodic price audits to resolve discrepancies and assist with inventory control

Store Cleanliness:

Maintain a clean and tidy sales floor, including cleaning fixtures, windows, and the shop floor after hours

Operations & Teamwork:

Team Collaboration:

Work effectively with other team members to maintain a clean and organized store environment

Follow Procedures:

Adhere to company guidelines, procedures, and health and safety regulations

Security Awareness:

Be aware of potential shoplifting and fraud to help maintain store security

Opening & Closing:

Perform shop opening and closing procedures as required
For more information please contact:
Lidia Meyer