Job Description

Purpose of the Role

The Shop Assistant is responsible for providing excellent customer service, assisting in day-to-day store operations, and ensuring the store is clean, well-stocked, and organized. This role requires product knowledge in computers and accessories, the ability to assist customers in finding suitable products, and supporting sales targets.

Key Responsibilities

1. Customer Service & Sales

Greet customers in a friendly and professional manner. Assist customers with product selection, providing accurate information on features, specifications, and prices. Upsell and cross-sell related products to maximize sales. Handle customer queries, complaints, and returns in line with company policy.

2. Product Knowledge

Maintain up-to-date knowledge of all computer hardware, software, and accessories sold in-store. Stay informed about promotions, warranties, and financing options.

3. Store Operations

Assist with stock receiving, unpacking, and merchandising. Ensure shelves and displays are clean, organized, and fully stocked. Price label all products accurately. Operate the Point of Sale (POS) system, process payments, and issue receipts.

4. Housekeeping & Compliance

Maintain store cleanliness and hygiene standards. Comply with all health, safety, and company operational procedures. Protect company assets by preventing theft, damage, and stock loss.

5. Team Support

Work closely with colleagues to achieve store sales targets. Participate in stock counts and inventory control activities. Assist in setting up promotions and in-store displays.

Qualifications & Experience

Education:

Matric (Grade 12) or equivalent.

Experience:

Minimum 1 year retail experience (preferably in electronics or computer retail). Experience in customer service and POS systems is advantageous.

Skills:

Strong interpersonal and communication skills. Basic computer literacy (Microsoft, email, Fincon). Knowledge of computer hardware, software, and accessories preferred.

Key Competencies

Customer-focused attitude. Sales-driven and target-oriented. Professional appearance and demeanor. Ability to work under pressure and handle multiple tasks. Team player with a positive, proactive approach.

Working Conditions

Retail store environment - weekends and public holidays may be required. Standing for extended periods. Lifting and unpacking stock may be required.

Notes

This job description outlines the general nature and level of work expected from a Shop Assistant at

Matrix Warehouse Pty Ltd and is not intended to be a comprehensive list of all duties. Management may assign additional responsibilities as needed.

Job Type: Permanent

Pay: R5000,00 - R5614,00 per month

Ability to commute/relocate:

Fourways, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Education:

High School (matric) (Required)
Experience:

Sales: 1 year (Preferred)
License/Certification:

Drivers License (Required)
Location:

Fourways, Gauteng (Required)
Work Location: In person

Expected Start Date: 2025/10/01