Job Description

Job Summary
Purpose of the Role: The Service Administrator supports the service department by handling administrative duties, coordinating service activities, managing customer communication, and ensuring all service operations are well-documented and efficient.
This role acts as a bridge between service technicians, customers, and management.
Role: Service - Sales Administrator
Location: Pinetown - Durban KZN
Industry: Earth Moving, Construction and Agriculture equipment
Qualification:

• Matric
• Bachelor's degree is beneficial
• Experience in administrative or customer service roles (preferably in a service-related field).
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and service management software (e.g., SAP, Sage)
• Clear criminal record

Skills

• Excellent communication and problem-solving skills.
• Attention to detail and a proactive mindset.
• Work under pressure
• Ability to coordinate multiple tasks

Key Responsibilities:

• Schedule and coordinate service appointments, work orders, and technician assignments.
• Maintain accurate records of service requests, work performed, parts used, and customer interactions.
• Process service invoices, purchase orders, and warranty claims.
• Respond to customer inquiries, resolve issues, and provide updates on service status.
• Support the service team with documentation, reporting, and compliance requirements.
• Monitor inventory levels and order necessary supplies or parts.
• Ensure adherence to company policies, safety standards, and industry regulations.
• Generate service performance reports and assist in workflow optimization.
• Extra work has been devolved to the regions for example warranty claim
• KZN also receives all machine arrivals

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