Job Description

Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties



Driving and monitoring conformance to SLA, identify gaps and implement corrective action



Effective relationship building with internal and external stakeholders



Participating actively, where necessary, on internal and external review meetings



Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility



Identifying alert and incident trends and drive corrective actions



Ensuring compliance to client's Quality Audit standards ISO 9001:2008 (this is work in progress)



Submission of weekly Project planner reports to Manco and HM



Participating in budgeting process and monitor performance against budget



Ensuring the hospital facility is always in a clean and in habitual state



Complete CAPEX contract scope changes for all permanent changes in services scope



A recognised 3 -4-year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related



SAP Experience preferable



Minimum 3 years' experience managing large teams



Experience managing SLA's and contracts of outsourced services



Knowledge and exposure in Industrial Relations.



Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services



Experience within the Healthcare sector advantages - Other industries include Hospitality, Retail, FMCG or related sectors



Between 3 - 5 Years