Job Description

First Technology National Services department is looking for a Services Administrator to join the team at our offices in Midrand



Key Responsibilities:

Scheduling and Coordination:

Booking service appointments, coordinating with technicians, and managing service timelines.

Customer Interaction:

Answering phone calls, responding to service inquiries, and addressing customer concerns.

Paperwork and Record Keeping:

Processing service-related paperwork, updating records, and maintaining accurate documentation.

Order and Invoice Processing:

Creating, processing, and managing quotes, orders, and invoices.

Data Management:

Ensuring data accuracy in quotes, orders, and other relevant documents.

Problem Solving:

Investigating and resolving customer issues and complaints.

Communication:

Communicating effectively with customers, technicians, and other stakeholders.

Team Collaboration:

Working with other team members to ensure efficient service delivery and high customer satisfaction.

Inventory Management:

May be involved in managing parts inventory or other service-related supplies.

Reporting:

Creating reports on service activities, performance, and customer feedback.

Service Desk monitoring :

Monitor the notifications on our ServiceDesk software and confirm assignments with the engineers.

Capture and manage job cards and travel claims :

Accurate capturing reporting of travel claims and job cards

Training Schedules :

Update training requirements of the engineers to maintain training requirements from the different OEM suppliers


Skills required :

Strong Communication Skills:

Excellent verbal and written communication is essential for interacting with customers and colleagues.

Organizational Skills:

Ability to manage multiple tasks, prioritize work, and maintain organized records.

Problem-Solving Skills:

Ability to identify and resolve issues, and find solutions to customer concerns.

Customer Service Skills:

Providing excellent customer service and ensuring customer satisfaction.

Technical Proficiency:

Proficiency with computers, relevant software, and data entry.

Attention to Detail:

Ensuring accuracy in paperwork, records, and data entry.

Teamwork:

Ability to work effectively with others to achieve common goals.

Self-driven and eager to learn :

The individual must be self-driven and eager to learn as the job will require sometimes for one to think out of the box !