Job Description

Job ID:

51568771

Location:

Cape Town, South Africa

Category:

Software Engineering

Employment Type:

Full time

:

:

Job Summary:

We are looking for an experienced ServiceNow Technical Consultant with proven expertise in ITSM, HRSD, and ITOM modules, coupled with a strong understanding of ITIL best practices. This role requires technical leadership in delivering end-to-end ServiceNow solutions that drive operational excellence and business transformation.

Key Responsibilities:

Lead the design, development, and implementation of ServiceNow solutions across ITSM, HRSD, and ITOM modules. Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations. Apply ITIL framework principles to optimize and align service management processes within ServiceNow. Manage integrations between ServiceNow and external systems to support seamless operations. Provide technical mentorship and leadership to project teams, ensuring quality and adherence to best practices. Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities. Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience:

Strong hands-on experience with

ServiceNow ITSM

,

HRSD

, and

ITOM

modules. Solid understanding of

ITIL

processes and frameworks and their application within ServiceNow environments. Experience in scripting, workflow design, and platform customization. Proven ability to manage and deliver complex ServiceNow projects in a client-facing role. Excellent communication, stakeholder management, and problem-solving skills. Relevant certifications such as ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM, and ITIL Foundation are highly desirable. Bachelor's degree in Computer Science, Information Technology, or related discipline.
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