Job Description

Gauteng, JHB - Central

R 15 000 Monthly Cost To Company (Plus Company Vehicle and Fuel)
An Access Systems company based in Houghton Estates/Johannesburg is currently seeking a Service Technician to deliver top quality field services to the companyxe2x80x99s customers and ensure:
Preventive maintenance xe2x80x93 Corrective maintenance - installation
The mission includes permanent travels in the assigned territory and frequent travels nationwide also on duty 24/7 working time
International leader in the field of access solutions and their management. Worldwide, leading companies and operators of airports, shopping malls, cities, office buildings, hotels, hospitals, universities, ski resorts, stadiums and amusement parks rely on the secure, future-oriented and reliable access solutions for people and vehicles.
Key Responsibilities, Tasks and Activities
Handle assigned incidents at customer site (analyse, repairsxe2x80xa6) according to the companyxe2x80x99s Services and Commitments.
Perform preventive and corrective maintenance tasks on the companyxe2x80x99s solutions at customer site (HW and SW)
Ensure good customer relationship at customer site during his/her missions
Handle systems (HW/SW) installation tasks
Provide 1st level support to customers by answering demands and/or anticipating needs
Assist Support Engineers in complex problem solving
Ensure 1st and 2nd level support remotely (phone) as part of the on-duty helpdesk tasks
Keep his/her skills up to date: participate to trainings, read documentation, look proactively for technical information
Comply with the rules processes
Qualifications and Experience:
Minimum of 3 years in similar position
N2, N3, N4 in electronics
IT qualifications that would also be good is A+ and N+
MS Windows Server experience, IT networking knowledge would be beneficial

Skills and Knowledge:
Proven experience in delivering maintenance services of complex systems (HW/SW)
Technical diagnostics, analysis, root causesxe2x80xa6
Strong experience and proven skills in SW and HW maintenance and installation
Knowledge of MS Windows Server environment, networking, SQL DBs
Remote maintenance
Customer relationship
Social and Personal competences:
Team spirit, share experience
Available for on-duty services 24/7
Available for frequent travels nationwide (installations)
Driving license mandatory
Problem solving, customer service orientation
Self-resilient, committed
Ability to work under pressure

For more information please contact:
Stuart Boden