Job Description

Key Outputs

Achievement of team environment that enables maximum efficiency and technical support Competency development and performance management of the team Staffing and safety of team and environment Achievement of team targets and Key Performance Indicators (KPI's) Effective control of team expenses Effective Product Problem Management

Team management of accurate reporting and related documentation / administration (Failure investigation reports, collective information on PPM, DSN & SIMS

Develop interim corrective actions on product issues where OEM don't have a solution. Effective Service Letter Management for the region.

Apply Barloworld-Equipment leadership philosophy. Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations. Effective relationship building with external and internal customers. Reporting of team KPI's and prospects

Ensure effective self-management and performance ownership. Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards

Qualification, Experience and Competencies

Qualified Artisan or Applicable Engineering Diploma / Degree Minimum 3 years management experience in the customer interface. High level of computer literacy (including relevant SAP exposure). Good knowledge of Earthmoving equipment and relevant industry

Good communication (written, verbal and presentation) skills.

Effective negotiation skills

Ability to work independently, under pressure and meeting deadlines.

Willing to travel as and when required.

Show initiative by thinking creatively.

High-level of computer literacy (including relevant SAP)

Strong technical background from a mechanical engineering perspective

Experience in managing warranty process.

People management skills and experience * Sound business communication skills (Negotiation; Presentation, etc.)