Job Description

Please Read Carefully & Fully Complete Both Steps Below to Be Considered

At

One Janitorial

, our mission is driven by core values:

Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility

.

We are seeking a highly organized and proactive

Service Representative

to provide outstanding support to both our clients and contractors. This role requires a strong focus on communication, problem-solving, and service quality, with an emphasis on maintaining positive relationships and ensuring timely resolution of service issues.

Key Responsibilities:

Provide responsive support to clients and partners via

phone, email, and ticketing systems

Manage

inbound and outbound calls

with professionalism and empathy Handle

support tickets

and ensure timely resolution of partner/client concerns Perform

follow-ups

and

client satisfaction check-ins

Process and document

daily inspection reports

and send them to clients Support

partner management

, including

monthly coaching calls

and ongoing communication Assist with

general administrative tasks

and ensure accurate reporting Participate in the

"On-Call" after-hours support rotation

as scheduled

What Will Help You Succeed:

2+ years

of proven experience in

customer service

or client support roles Experience in

client retention

or

B2B service environments

is a strong advantage Exceptional

written and verbal English communication skills

(9/10 or higher) Strong

attention to detail

, especially in documentation and note-taking Ability to manage time,

prioritize tasks

, and meet deadlines consistently Comfortable with

negotiation

and resolving concerns with professionalism Willingness to provide

after-hours support

when scheduled

Reliable home office setup

with fast internet, USB headset, webcam, and a quiet workspace Proficiency with

Google Workspace

(Sheets, Drive, Gmail) Experience with

HubSpot

and

RingCentral

is a plus A

positive attitude

, proactive mindset, and strong sense of accountability
Compensation

Base Pay

: $1,170 CAD per month Shift: Monday - Friday 8:00 -4:30 pm (Mountain Time)

To Apply kindly follow the instructions below:

1. Fill out the short application form, attach your resume/CV, and paste your video link in the designated field:

https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

1.1: Video Submission (answer this questions instead of the ones in the application form)

Please record a

2-3 minute video

answering the following questions:

How long have you worked in a customer or client service support role? What kind of tasks were you mainly responsible for in your previous customer service or support role? How do you ensure your daily tasks are completed efficiently and on time?
Please make sure to submit a

recent video

that directly answers the questions above. Upload your video to

Loom, Google Drive, or YouTube (set to "Unlisted")

and ensure that it is

viewable by anyone with the link

.

Note

: Applications without both the video and completed form will not be reviewed.

--------------------------------------------------------------------------------------

Job Type: Full-time

Pay: R15288,04 per month

Experience:

Inbound Customer Service: 1 year (Required)
Language:

English (Required)
Work Location: Remote