Job Description

Job Advert Summary

We are currently recruiting for a Service Planner: Hygiene and Pest Control.



Established in 1994,

Focus Pest Control & Hygiene Services

is a subsidiary of the Feedem Group. We are a Level 1 B-BBEE company with our head office situated in Cape Town.

Focus Pest Control & Hygiene Services

provides a wide range of cost-effective services to private, commercial, and industrial clients to help ensure hygienic spaces in which to work, live and socialise:

Pest control

services The implementation of

food safety

standards and audits

Hygiene services

Covid-19

related sanitising services

Minimum Requirements

Minimum of 3 years' experience in Service Industry Tertiary qualification (preferred) Fully computer literate on MS Office, Advanced word, excel and PowerPoint skills Excellent communication and presentation skills (written and verbal) Good interpersonal skills and ability to interact with clients at all levels Assertive Trustworthy Attention to detail Ability to network and build relationships with ease Be able to gather information and correctly translate into solutions Strong time-management Deadline driven Goal Orientated

Duties and Responsibilities

Client Service and Operations

Ensure client weekly and monthly services are planned, and clients are notified of service dates. Preparing of work schedules for technicians. Manage all client emails, queries and requests and action accordingly. Ensure all service reports are reflecting and uploaded, as per service schedules. Liaise with technicians and clients regarding any possible changes to service schedules Allocation of stock to technicians, as per work service schedules and updating stock sheet. Manage client tube replacement and issue letters when required. Create new customer profiles on online and issue customers with log in details. Ensure any additional MSD documentation is uploaded on the online system. Ensure all new company and client compliance documents are uploaded onto the Online system. Submit weekly reports (Infestation, Disputes, Terminations and Damaged Stock Replacements) to Branch Manager.

Finance

Submit new customer details to Credit Control Department to create a profile on Finance System. Generate and send invoices to clients based on services rendered. Generate credit notes when required. Send customer statements to clients when requested. Monthly submission of sales forecast to management. Ensure annual customer increases are done and amend job cards accordingly. Submit quotations to customers for ad-hoc services and outright purchases. Submit all received POPs to CCM for allocation. * Safekeeping of Petty Cash for the branch.