Service Planner Global Grade 09
Bellville, WC, ZA, South Africa
Job Description
Key Output
Prepare quotes, invoices & planning of work including monitoring progress
Prepare reports as required Manage parts inventory, availability and preparations Prepare and oversee proposals to customers Assist with warranty resolution Provide technical support to customers & Artisans
Provide logistical support to service support technicians Assist customers with internal planning processes Assist customers with service planning Achieve Key Performance Indicators
Assist to resolve internal and external customer queries
Qualification, Experience and Competencies
Qualified artisan - Trade certificate will be an advantage
SAP/CRM knowledge will be an advantage Basic management qualification an advantage Computer Literacy (MS Office, SIS, STW / ET, CAT inspect. myCat.com)
Warranty and quality admin experience, Good communication skills, customer relations and must be a team player
Understanding the service work process & attention to details
Field service and Procurement processes
Business ethics, customer service, time management negotiation skills & principles
* Drivers licence
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Job Detail
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Job IdJD1459643
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBellville, WC, ZA, South Africa
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EducationNot mentioned