Job Description

Service Operations Manager - Cape TownLocation: EMEA, South Africa, Cape TownRef: JOHNCRANEEMEA02326Division: John CraneJob Function: Operations The Operations Service Manager SSA directs all aspects of the day-to-day operations in a region/zone organization to ensure efficiency and performance in accordance with the corporate objectives, strategy and plans.Duties & Responsibilities Functional responsibility for all service technicians in South Africa.Oversee, monitor, evaluate, and improve all aspects of the regionxe2x80x99s service performance.Define, execute, and monitor the regional service strategy ensuring alignment with regional and global strategic objectives.Lead, guide, evaluate, and develop a team of service technicians to ensure that the organization achieves it business objectives and complies with all relevant regulations and laws.Produce relevant monthly/annual reports as required.Maintain a high level of focus on safety and housekeeping throughout all Service Centres.Ensure all seals scoped/refurbished are as per standard operating procedures and API standards.Maintain continuous improvement through SES programs.Provide, where required customer onsite support.Maintain maintenance schedules for all equipment through the deployment of TPM programs.Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. The Individual Relevant Management diploma (Degree preferred)Minimum 6+ years of experience in similar role, in a technical or engineering industry and minimum 2- 3 years in a managerial role is preferred.Engineering knowledge in a proactive multicultural environment.A strong technical knowledge of John Crane product portfolio (Preferred).Knowledge of rotating equipment (pumps and mechanical seals) is a must.Service and / or Supply Chain environment experience is advantageous.Fitter and Turner advantageous but not required.Will supervise Service Centre TechniciansProficient in English language is mandatory.Candidates currently in Cape town preferred.KEY COMPETENCIES:Proven record of accomplishments in a similar roleGood administration and organisational skillsInterpersonal skills and ability to get on with multi-functional and multi-nationality peersAbility to write technical, concise reports in a formal and professional mannerProactiveProblem solverDynamic self-starterIndependently reliable & self-sufficient whilst being part of wider teamValid Driving LicenseEffective use of PCxe2x80x99s and MS office packagesSAP knowledge an advantageWORK ENVIRONMENT:Work environment is typically considered an office environment during normal or extended business hours. A limited amount of travel within the region is also expected.About Smiths At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer sxe2x80x99 operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.About John Crane John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (xc2xa3830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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