Job Description

Job title: Service Section Manager

Introduction

Komatsu South Africa has an amazing opportunity in the Operations Division at eMalahleni for a Service Section Manager to lead our workshop and field service operations.

Qualification:

Trade Technical/Management Diploma (an advantage)

Experience:

6 years' experience in technical management, maintenance planning, diagnosing and servicing Heavy Earthmoving Equipment (essential). Experience in the mining industry is an advantage. 2 years supervisory experience (essential) Experience with regard to customer liaison, Service Level/Contractual agreements, decision making and problem resolution Basic financial management with regard to profitability and cost control, inventory management and reporting

Specific knowledge requirements:

Occupational Health & Safety Act Fundamentals of the Labour Relations Act Basic knowledge of the SEIFSA Agreements MS Excel (Intermediate) SAP Advanced (within authority level) Komatsu R&M Care and Komtrax (an advantage) Valid Drivers' License (essential)

Summary description of role:

Provides input into technical section planning Stays abreast of parts re-calls and reads service bulletins and technical information to keep updated Checks the quality of machine inspections Monitors and checks customer satisfaction, quality and safety adherence, problems and issues Authorises the ordering of parts and equipment Implements & monitors special projects and drives designed to impact quality, machine availability and customer satisfaction Monitors that appropriate staff with required skill level complete jobs within their abilities and makes recommendations to fill skills gaps Schedules staff for training De-briefs staff on technical issues after completion of work Monitors emergency orders Checks regularly that relevant documentation/systems has been updated with job detail, stock & parts usage, hours and comments as stipulated by procedure Solves complex issues and problems Collates technical information for reporting purposes Monitors vehicle fleet - costs, usage, fuel, branding & image, drivers, licenses, fines, etc. Produces consolidated reports on field service Provides feedback to Product Support/Branch Management on technical issues/problems & warranty information Authorises quotations for work and job / work order costs (including overtime) Checks creditor invoices, authorises and obtains approval for payment Checks that Warranty claims are processed correctly according to contractual agreements / policy Liaises with internal stakeholders with regard to warranty claims and reasons for claim Plans and participates in audits Controls and monitors the asset register Oversees and checks that systems data is correct and up-to-date Adheres to and monitors adherence to Financial Policies and Procedure Verifies that information on quotations, invoices and receipts are correct Checks regularly that filing of required source documents (paper files) are up-to-date Oversees and checks that systems data is correct and up-to-date Assists in the follow-up of outstanding debtors Resolves issues regarding the physical depot in conjunction with branch management Drafts financial reports vs budget Resolves financial issues & queries Reports on warranty claims
Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2025/09/04