Job Description

SERVICE MANAGER
Mercedes-Benz & Multi Polokwane
POSITION OVERVIEW:
Mercedes-Benz & Multi Polokwane currently has a vacancy of a Service Manager. The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department's operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
JOB DESCRIPTION:

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximize departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline, and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to effectively communicate with OE and driving their various standards.
• Strong drive to grow, develop skills within the Service Department.

SPECIFIC ROLE RESPONSIBILITIES:

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

QUALIFICATIONS:

• Matric
• Qualified Technician (Motor Mechanic Diesel or related Trade Qualification)
• Relevant post matric qualification in Management will be an advantage.
• Fully computer literate - Microsoft package
• Experience in automate or Kerridge will be an advantage.
• Cargo Motors a Division of Motus, is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
• Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

SKILLS AND PERSONAL ATTRIBUTES:

• Relevant Driver's License
• Strong motivational skills
• Attention to detail

APPLICATION REQUIREMENTS:

• Cargo Motors is an Equal Opportunity Employer, and preference will be given to Employment Equity candidates.
• Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

Skills Required