Job Description

Thorburn Security Solutions is looking for a highly motivated candidate to fill the role of Service Manager (ESS). Reporting to the General Manager, the Service Manager is responsible for monitoring the electronic security projects for a client.

• As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs.

to find out more about who we are in a nutshell.

Duties & Responsibilities

• Manage service call and turnaround times.

• Manage maintenance agreements and adhere to specified timelines.

• Manage SLA's as per contract with clients.

• Ability to quote cients and obtain purchase orders.

• Ability to bring in new sales.

• Risk management - experience in identification, assessment and management of site risks.

• Delivering results - ablility to plan and execute to achieve ojectives and targets.

• Conduct client site assements and support with detail technology system, design and specification.

Skills and Competencies

• Good knowledge in security syestmes such as access control, CCTV, alarms etc. This includes latest software tools and technologies, and experience working with industry systems.

• Posessess good knowledge of different software systems, basic network architectures and integration of systems.

• Experience in troubleshooting and ability to assist technical challenges on site.

• Must ensure teams follo the correct procedures, policies and documentation requirements across SLA agreements.

• Able to guide the team through the development, testing and implementaion stages and review the completed work effectively.

• Provide direction and technical expertise in design development and systems intergration.

• Able to make quick decisions and solve technical problems.

• Conduct client site assessments and support with detail technology system design and specification.

• Ensure that relevant installers are put in place.

• Occupational Health and Safety Act.

• SQL database.

• Project budgeting and reporting.

• Excellent communication.

• Working knowledge of MS Office

Qualifications

• Matric

• Project Management Certificate or equivalent qualification

• Techinical background of security installations

• Basic Finance

• At least 5 years in management experience

• Psira registration

• Valid Driver's license

Policy

Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.

As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 All rights reserved.
Tsebo Solutions Group Proprietary
Limited (reg no 2016/224394/07)

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