Job Description

Our client in the Industrial Equipment industry is currently looking for a Service Manager, in Durban, KwaZulu-Natal.
Responsibilities:

• Staff leadership and performance management:
• Recruit, mentor, and develop the service team and nurture an environment where they can excel through encouragement and empowerment.
• Ensure effective communication of relevant information between departments.
• Manage performance through counselling, training, and corrective action.
• Manage disputes/ grievances/ changes in accordance with procedures and accepted practices.
• Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes.
• Maintain an orderly workflow according to priorities.
• Always keep a safe and clean workspace.
• Project execution:
• Delegate and direct service tasks; monitor the progress of all current and pending projects.
• Taking ownership of customers' issues and following problems through to resolution.
• Develop service procedures, policies, and standards.
• Monitor the dispatch of products/delivery against targets and take timely corrective action.
• Liaise with customers as required and ensure effective customer feedback.
• Keep accurate records and document customer service actions and discussions.
• Resolve/assist in the resolution of disputes with customers/subcontractors on site.
• Keep ahead of industry's developments and apply best practices to areas of improvement.
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).
• Business strategy/planning/budgeting:
• Coordinate the development of the departmental business plan and budget.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Develop performance targets and monitor progress/take corrective action where required.
• Receive monthly costs, analyse variances, report against variances, and take corrective action.
• Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies.
• Complete and submit reports as required.

• Must have a Diesel/Auto Electric/Forklift trade or related Trade Test Certificate.
• Matric.
• 3 years related Tertiary qualification.
• A Business or related field qualification will be an added advantage.
• A material handling servicing background with experience at a senior management level.
• Decision-making ability.
• Ability to balance strategic and operational involvement.
• Strong staff management skills.

• Up to R75 000 per month.