Job Description

JOB DESCRIPTION - SERVICE MANAGER (Brits Branch)

Job Title:

Service Manager

Company:

TBS Workshop

Location:

Brits, North West

Employment Type:

Full-Time

Salary:

Market-related

Working Hours:

Monday - Friday (08:00-17:00) and Saturday (08:00-13:00)

About TBS Workshop

TBS Workshop is a trusted automotive workshop specialising in

vehicle servicing, repairs, diagnostics, and maintenance for all makes and models

. We are committed to delivering reliable workmanship, excellent customer service, and fast turnaround times. We are looking for an experienced

Service Manager

to oversee our Brits branch and ensure smooth, efficient, and professional daily operations.

Role Purpose

The Service Manager will be responsible for the

overall management of the workshop

, including staff supervision, workflow planning, quality control, and customer satisfaction. The ideal candidate will drive productivity, maintain high service standards, and contribute to the growth and profitability of the branch.

Key Responsibilities

Manage and coordinate all daily workshop operations Lead, supervise, and support technicians, mechanics, and workshop staff Ensure all vehicle servicing, repairs, and diagnostics are completed to a high standard Handle customer consultations, quotations, job cards, and bookings Allocate and schedule jobs to maximise productivity and turnaround time Conduct quality checks before vehicles are released to clients Provide professional resolution to customer queries and service issues Maintain accurate service records, reports, and documentation Implement and enforce workshop processes, safety procedures, and company policies Monitor productivity, labour hours, and workshop targets Coach, motivate, and mentor staff to improve skills and performance Collaborate with management on operational improvements and growth strategies Maintain a clean, organised, and safe workshop environment

Minimum Requirements

7+ years experience

in an automotive workshop environment Proven experience as a

Service Manager or Workshop Manager

Strong technical knowledge of vehicle servicing, repairs, and diagnostics (all brands) Leadership experience with the ability to manage a team effectively Excellent customer service and communication skills Valid driver's license Ability to work under pressure and meet deadlines Professional, disciplined, and organised

Skills & Competencies

Strong leadership and team management ability Excellent problem-solving and decision-making skills High attention to detail and quality control Strong administrative and organisational ability Customer-focused, professional, and service-driven Conflict management and issue resolution skills Good planning, reporting, and time-management abilities

What We Offer

Market-related salary Supportive and professional work environment Opportunity for growth and leadership development Be part of a reputable and growing automotive team

Application Process

Applicants must

apply directly via Indeed

.
Only shortlisted candidates will be contacted.

Job Type: Full-time

Work Location: In person