Job Description

Closing Date: 2023-11-09

Job Type: Permanent

Job Level: Skilled

Experience: Between 3 - 5 Years

EE/AA: No

Summary

The Service Integration Manager (SIM) is responsible for the planning, direction, support, execution and leadership of client services integration, related to client projects and operational initiatives as required.

The SIM is accountable for providing effective management capabilities to internal and external stakeholders that meet both the business demand and the strategic objectives of both the client and company

Description

• Ability to Enforce Process Participation in all Internal and External engagements.
• Be Resilient in all aspects of the Role: Successfully adapting to difficult or challenging experiences, especially through mental, emotional, and behavioural flexibility and adjustment to external and internal demands
• Apply and express Exceptional Business Communication skills at all times (Verbal, Written and Documentation).
• Be able maintain a professional balance between a high level of Customer Centricity and applying a Firm and Assertive approach in all internal and external engagements.
• Be Deadline Driven and have the ability to manage and engage with all internal and external stakeholders with a Delivery Focussed demeanour.
• Have the ability to be Proactive in Problem Solving and a Self-Starter that exhibits Accountability and Ownership to deliver and resolve.
• Consistency in the ability to Listen, Comprehend and Translate information, client enquiries and issues in a comprehensive and accurate manner (Internal & External Engagements)
• Be able to Assess and Identify Various Personality Types, engage and manage such relationships accordingly, and Operating within Process and Policies of the Company (Internal & External Engagements).
• Be a Team Player with an unwavering ability to Motivate Team Participation.
• Exhibit Exceptional Conflict Resolution Skills with all internal and external engagements and maintaining a Professional Approach at all times.
• Unquestionable Time Management and Self-Management Skills and the consistent application thereof is critical

Minimum Requirements

• Willing to work overtime from time to time. (As an exception and when required) xe2x80xa2
• 1 Week standby on rotational basis alongside fellow Service Integration Managers.
• Short term travel (national and international) as and when required.
• Must have own and reliable transport
• At least 3 yearsxe2x80x99 experience in the same or similar position.
• Client Liaison and Service Delivery Management.
• Project Management, Agile and SCRUM experience will be an advantage.
• Proven experience in managing and motivating staff and leading cross functional teams.
• Experience working with sensitive information in security-conscious environment.
• Service Integration Governance and Management.
• Program, Portfolio and/or Project Management.
• Exceptional collaboration and communication skills.
• A strong understanding of financial and banking business drivers.
• Exceptional dispute management and conflict resolution skills.
• A strong understanding of Risk Management.
• Experience with reporting against SLAs and KPIs.
• Experience in establishing Continual Service Improvement processes in conjunction with internal and external key stakeholders.
• The ability to establish and maintain relationships with multiple Client Portfolios and undertake Client Management.
• Provide subject matter expertise and leadership in service management.
• Ability to understand concepts and translate them for other stakeholders.
• Ability to perform duties under tight deadlines and within a fast-paced environment.

Qualifications

• Matric or equivalent qualification recognised by the Department of Higher Education & Training
• National diploma or degree in relevant field will be an advantage.

(Only shorlisted candidates will be contacted)

Virago Recruitment