Job Description

Service Desk Coordinator with the the IT Service Management as a defined by the ITIL. Main functions will be to support the IT infrastructure in the RUN and / or Build team at a technician level
Key Responsibilities:

• Support hardware and software transition planning (BUILD domain).
• Provide IT support and service desk functions for end users (RUN domain).
• Ensure continuity of daily operations, including support for PCs, thin clients, mobile devices, printers, scanners, and other user equipment.
• Deliver ITIL-aligned MIS support, including ticketing, troubleshooting, log analysis, and reporting.
• Manage IT hardware resources, including inventory, asset tracking, and capacity planning.
• Execute tasks and initiatives assigned to the RUN or BUILD teams.
• Enforce SkyNet security, licensing, and compliance policies.
• Support site visits for implementations, projects, or training when required.
• Assist with system administration, including upgrades, installations, deployments, and network/printer support.
• Contribute to project planning, including documentation, testing, training, and scheduling.
• Prioritise and sequence projects based on business and operational needs.
• Submit monthly reports on project progress, challenges, and planned activities.
• Adhere to all Health & Safety, Quality, and regulatory requirements.
• Participate in IMS improvement programs and assessments.

Job Experience and skill required

• Min 5 years of relevant experience in IT
• Degree / Diploma in Information Technology or Computer Science
• Working knowledge of IT Service Desk ticketing systems
• Basic administration of Microsoft Identity Manager
• Basic administration and skills in Microsoft Operating systems and Office 365
• Proficient in PC hardware, software and printer troubleshooting

Apply now!
For more IT jobs, please visit www.networkrecruitmentinternational.com/
I also specialise in recruiting in the following:
Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Monica de Wet
Senior Recruitment Consultant
https://www.linkedin.com/in/monica-de-wet-recruitment/
For more information please contact:
Monica De Wet

Skills Required